Refund Return Policy
Refund & Return Policy
Last updated: 19.11.2025
We want you to feel confident shopping with us. If something isn’t right, we’re here to help. Please read our policy below to understand how returns and refunds work in our store.
30-Day Return Guarantee
We offer a 30-day return policy starting from the day you receive your item.
To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In its original packaging
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Accompanied by proof of purchase (order number or confirmation email)
Certain items like personal-use products, hygiene items, or custom-made goods may not be eligible for return.
Damaged, Defective, or Wrong Item?
If your item arrives damaged, defective, or incorrect, we will replace it free of charge.
Please contact us within 7 days of delivery and provide:
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A photo or video showing the issue
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Your order number
We will solve the issue quickly—usually within 24 hours.
Return Process
To start a return, please contact our support team through the Contact Us page.
Once your return is approved, we will provide instructions on where to send the product.
Important:
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Customers are responsible for return shipping costs unless the issue is our fault (damaged/defective/wrong item).
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We do not accept packages returned without prior approval.
Refunds
Once we receive your returned item and inspect it, we will notify you of your refund status.
If approved:
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Your refund will be issued to your original payment method
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Refunds may take 3–7 business days to appear depending on your bank or card provider
Shipping fees (if any) are non-refundable, unless the return is due to our error.
Late or Missing Refunds
If you haven’t received your refund after 7 business days:
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Check your bank account again
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Contact your credit card company or bank
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If you still need help, contact us and we will assist you
Order Cancellations
You can cancel your order within 12 hours of placing it.
After this time, your order may already be processed for shipping and cannot be canceled.
Items Not Eligible for Return
We cannot accept returns for:
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Items purchased on sale, clearance, or promotional discounts
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Digital products
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Personalized or custom-made items
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Items damaged due to misuse or mishandling
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Gift cards
Exchanges
We only replace items that arrive defective, damaged, or wrong.
If you need an exchange, contact us within 7 days of delivery.
Contact Us
If you have any questions about returns or refunds, please reach out through our Contact Us page.
We usually respond within 24 hours.